You are the person everyone turns to because you always seem to know what to do.

You fix the issue, find the form, answer the question, calm the situation, and somehow still know where the stapler is. You are equal parts problem solver, coordinator, backup plan, and unofficial keeper of institutional knowledge.

You are adaptable, dependable, and incredibly valuable. But being the person who can do everything often means you end up doing too much of it.

The login someone forgot, the document everyone needs, snacks in your desk, and at least one coworker who starts conversations with, “Quick question…”

Keeping the whole operation together.

Give the team better systems so everything does not have to run through you.

Your expertise should help move the practice forward, not be consumed by repeatedly locating information, fixing preventable issues, and answering the same questions.

• Everyone routing questions and problems through the same person
• Essential information living in someone’s head instead of the system
• Routine tasks becoming urgent when one team member is unavailable
• People wearing so many hats that ownership becomes unclear
• Experienced staff spending their time fixing preventable issues
• The stapler disappearing the one day you are working from home

Make a list of the questions people regularly bring to you.

Anything asked repeatedly may be a sign that the information, process, or ownership is not clear enough without your help.